Small Business SLA’s

We are Your IT

          Department

when you don’t have an IT department!Call-Center-Management2

Time is precious when you are running a small business.

ViewNET  takes the pressure off you and look after your computers with a fixed Service Level Agreement.

Make your IT troubles a thing of the past! Give yourself the freedom of running your business!

 

Why an SLA?

Keep information safe
We monitor your backups

Computers running Optimally
We ensure your computers are
not overused and recommend
upgrades when required.

Identify potential risks
We check you hardware for
potential errors and notify you

Free Telephonic assistance
We assist users with finger trouble
or application issues where possible

Safe & Secure Computers
We monitor and maintain your computers
and ensure system and anti-viruses software is
always up to date

Keep Track
Quarterly reports on maintenance and asset
details of all computers on the SLA.

Ongoing recommendations and advise
ViewNET are specialists at delivering business
solutions through technology. Our job is to
make the best decision to suit your needs andoffice equip
budget.

Simple and Effective
Viewnet monitors problems as they occur and
resolve issues before you or your users are
affected.

Affordable

We tailor the SLA to your needs and budget.

 

AGREEMENT DETAILS

The Small Business Maintenance Contract and Support Agreement is designed for small Businesses with up to 10 workstations and a server

from ONLY R969 incl VAT/month you receive:

¨ All IT monitoring and Patching

¨ Microsoft Security Patches & Updates

¨  Three (3) Callouts and 6 hours on-site support over 3 months

¨ Reduced rates on additional support

¨ SNR Field Engineer available to support at reduced  rates if required

Call our sales line now to setup and appointment to assess your business sla requirements.

Or eMail: sales@viewnet.co.za